Shipping

All shipments going to a residential or commercial street address are made using Canpar Ground. 
Shipments can be made to Post Office Boxes however such shipments will be sent via Canada Post. 
Ship time varies based on the customers geographical location however most shipments will arrive within 1-5 business days from date of order.

Upon shipment of your order, a tracking number will be emailed to the email address provided along with being added to your online order info page. 
All orders are carefully packed before being shipped.

Flat Rate Shipping

* If your purchases are time sensitive, we offer other means of shipping for your order (i.e FEDEX, Puralator, Etc..).
Please Contact Us for further details.

Pickup

Stop by our office anytime during the week (Mon - Fri) between 8am - 6pm to pickup your online order.

International Orders

Please contact us directly for international orders outside of Canada.
Phone: 905-477-4668
Fax: (905) 477-5131
Email: onlinesales@valuerite.com

30 Day Money Back Guarantee

Must be pre-approved with a return authorization number. 
Any product returns without authorization number will not be accepted.

Returns

Your product should arrive complete and meet all of your expectations. However, we do realize that in some situations, a return may be necessary. In general, we offer a 30-day return policy on selected items, based on manufacturer/supplier return policies.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and the original documentation provided by the manufacturer.

Original shipping charges will not be refunded on returned items. You are responsible for all shipping charges back to us on returned items, and we will pay the shipping charges on any replacement or exchange item(s) going back to you. If your return or replacement request is being made after 30 days from your receipt of original shipment, and that product's manufacturer offers a satisfaction guarantee beyond 30 days from purchase, you will need to work directly with the manufacturer to arrange for a return or replacement.

Return Policies and Guidelines:

• Value-Rite Error: Error must be reported within 3 working days. Return freight collected.
• Customer Error: 30 day limit. Return Freight prepaid. 25% restocking fee applies.
• Obsolete Goods: Value-Rite may accept obsolete inventory previously purchased from us. Such goods must be in re-sellable condition and not past date of expiry. 25% restocking fee applies. Return freight prepaid.
• Defective Goods: 30 days time limit. Return freight collect. An explanation of the problem and samples must be included.
• Damaged Goods: Damages must be reported immediately upon receipt of shipment. All items must be retained in it's original packaging for courier inspection.

All prices, specifications and clearance offers are subject to error, change, cancellation and substitution at Value-Rite's discretion at any time without notice.
Value-rite cannot be responsible for typography, photography, pricing errors or other errors.
Value-Rite reserves the right to cancel orders arising from any such errors

For more information about our catalog and online shipping policy,
simply reach us at:

Phone: 1-800-242-8069
Fax: (905) 477-5131
Email: onlinesales@valuerite.com

Value-Rite Business Products Inc
7280 Victoria Pk Ave # E
Markham, Ontario
L3R 2M5
Canada